Privacy Policy
This policy explains what happens to personal data when you use the English edition of this website. It covers the enquiry form and the technical data a web server necessarily receives. It does not cover information exchanged later under a signed confidentiality agreement.
Who is responsible
DESEN Europe GmbH, Kleine Schönscheidtstraße 9-15, 45307 Essen, Deutschland, Germany — the company named in the Impressum.
Contact for data protection matters: info@raikou.eu
What we collect through the enquiry form
Company name, contact name, business email, country, product category, your project description, and any files you choose to attach (for example drawings, tech packs or reference photography). Only the fields marked as required are needed to answer you; everything else is optional.
We do not ask for, and do not want, special categories of personal data (health, union membership, religious or political views) inside these submissions.
Why we process it, and on what legal basis
To answer your enquiry, to assess whether we can develop or source what you describe, and to prepare a quotation. The legal basis is Article 6(1)(b) GDPR — processing necessary to take steps at your request before entering into a contract — and, where you are enquiring on behalf of another company, Article 6(1)(f) GDPR, our legitimate interest in handling business enquiries.
We do not use your data for advertising, and we do not sell or rent it. There is no newsletter sign-up on this site.
Technical data and cookies
Our hosting provider receives the data any web server receives: IP address, request time, the page requested, the referring page and the browser identifier. This is used to deliver the site and to keep it secure and available.
This site sets no analytics, advertising or profiling cookies. A local storage entry is created only if you sign in to the account area; visitors who do not sign in are not tracked across pages.
Recipients and transfers
Data reaches us through our hosting provider, which processes it on our instructions and stores submissions in data centres in the European Union and the United States. Where data is processed outside the EEA, transfers rely on EU standard contractual clauses. Beyond that, only people inside our company and, where a project moves forward, the specific manufacturing partner concerned — and only the technical information that partner needs.
Attachments and confidentiality
Technical drawings and product information are treated as confidential business material: access is limited to the people handling your enquiry, and material is not published, shown to prospective clients, or used in our marketing without written permission. Where you need a binding obligation in advance, we sign a mutual NDA before any material is exchanged — say so in your first message and a draft follows.
We cannot describe a transmission as absolutely secure. No open internet channel is. If a drawing is too sensitive to send through a web form, tell us and we will agree a different route before you send it.
How long we keep it
Enquiries that do not lead to a project are deleted or anonymised after twelve months. Where a quotation or an order follows, the commercial correspondence falls under German retention duties (§ 257 HGB, § 147 AO) and is kept for six years, or ten years where the records relate to a tax-relevant transaction. Attachments follow the same period as the enquiry they belong to.
Your rights
You can ask for access to your data, its correction, its deletion, a restriction of processing, or a copy in a portable format, and you can object to processing based on our legitimate interest. Write to the contact above; we answer within one month.
You also have the right to complain to a supervisory authority, in the EU member state where you live or work, or where the alleged infringement occurred.